In a highly dynamic Call Center industry, ServingMinds realize the pertinence to quip its entire people across the organization with the knowledge, skill and attitude required to succeed and advance as professionals.

Management Training
ServingMinds is committed to provide a ground for constant learning to all its employees to enable them to perform their roles successfully. Leadership Skills, Call Center Management, Quality Management, Change Management, People Management are some of the areas of focus of training for the management.

Continuous enhancement of skills of the management in their respective functions and cross-functional training are given prime importance.

Counseling/Feedback
Training is closely monitored periodically to achieve the maximum value out of the process. Environment of open feedback enables effective training of the work force.

Counseling, exchange of feedback, open communication and evaluation are significant off shoots of training at ServingMinds.

Orientation Program
Orientation program is designed to give a new agent an insight into:

An agent undergoes an orientation program on joining the company followed by a training need assessment exercise conducted specially to identify the areas of training. Training is usually focused and customized, based on the results of training need assessment exercise. The need based training program comprises of series of in-house and out-sourced training programs to enable our people to contribute to an optimum level in the area of performance.

In-House Training Program
In-house training programs aim mainly at developing professionals with a spirit of teamwork, positive attitude and mutual respect and to acquire the skills to perform effectively as Contact Center Agents. Our HR team is committed to an all round development of the employees through an extensive on-going training process which entails simulations based on live examples, classroom trainings, role plays, skill development etc. An agent also undergoes behavioral training programs like stress management, time management, transactional analysis, attitude building, inter personal skills. An emphasis on developing effective communication skills is the prime concern of the training program. This is followed by specialized soft skills training on dealing with unhappy customers, Sales & Service Excellence Skills, Quality Awareness and variety of other programs that enable the agent to perform successfully on the job.

Training is not complete unless the agent has achieved the standard set by the company in terms of computer skills, typing and software training.

Out-Source Training Program
Every agent has to undergo one month certified course at Call Center College India, an affiliate of Call Center College, London. On successful completion of this program, the agent is awarded a professional certification by Call Center College, London for the job of a Call Center Representative. This program focuses on training the agent on: