ServingMinds employs the best contact center solution software - Rockwell. Rockwell developed the first true ACD system in 1973 called Spectrum for United Airlines. Transcend is a scale-down version of Spectrum for small to mid size contact center and today it leverages those many years of contact center expertise to bring us the quality call management technology.

Rockwell Transcend is truly an open base platform, which uses dialogic boards for voice processing and it also has inbuilt features such as DNIS (Dialed Number Identification Service), ANI (Automatic Number Identification) and DID (Direct Inward Dialing) for call routing. It also supports S.100 and H.323 protocol and offers the following features:

System Administration:
The System Administration provides the user, graphical interface to change configuration, view real time activities and print historical reports.

Rapid Integration of Custom Applications:
Rockwell uses an open technology, which allows easy integration of third party software to Rockwell Transcend.

Multimedia Ready Contact Center:
Transcend is fully integrated with Rockwell's e-commerce making it one of the most dynamic business solutions.

Report Generation:
Reports are the barometer of any contact center operation. Transcend gives the flexibility of customizing report and these reports can be generated on inbound/outbound calls, applications, staff, agent etc.

Web Integration:
Rockwell Transcend and Contact Integration Manager integrate web-based services seamlessly into the contact center.

CTI Application Integration:
CTI integration enables productivity features such as call blending, inbound screen pops, queue agent for chat, predictive dialing, automatic call distribution, web-callback, co-browsing, e-mail, etc.

Interoperability:
We have the capability of integrating your application, however different, with ours because Rockwell Transcend uses standards-based design and an innovative, open architecture, which help integrates with other applications or devices easily.